Returns & Exchanges
At Equilibria, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, we offer a 30-day return window for all products in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing